Ali Mahoutchian

Professional Summary

I am a hands-on Senior ICT Specialist & Consultant with over two decades of experience building, managing, and securing technology environments. My expertise lies in designing cost-effective networks (deep MikroTik focus), deploying reliable VoIP/Call Center solutions, and managing complex multi-branch operations. I combine strategic insight with the ability to execute technically, delivering stable IT systems that support business growth in demanding, fast-paced industries.

25+

Years Experience

Expert

MikroTik Networks

VoIP

Asterisk Core

Work Experience

Sep 2025 - Present

ICT Consultant & Support Specialist

International Business Sibling Ltd.

Toronto, ON

Delivered prompt IT support for diverse environments (Windows/macOS).
Assisted new ventures with scalable, cost-effective IT tools and cloud services (M365, Google Workspace).
Streamlined technical onboarding processes.

Nov 2011 - Present

ICT Consultant & Technical Lead

SETUDA INC.

Canada / International

Designed and deployed cost-saving VoIP/Call Center solutions (Asterisk/Issabel).
Delivered secure network architecture (Linux/Windows, MikroTik).
Executed end-to-end ICT projects for SMEs.

May 2025 - Sept 2025

ICT & Network Support Admin

Exchange Office

Richmond Hill, ON

Overhauled branch connectivity with MikroTik VPNs.
Provided full-stack support for Windows, macOS, and POS.
Optimized data management for FinTRAC compliance.

2010 - Apr 2025

ICT Manager/Administrator

NOAPCO Group

Middle East

Designed end-to-end architecture for networks, servers, VoIP, VPN.
Streamlined corporate workflows (ERP, Unified Email).
Reduced downtime via secure server environments & DR plans.

2010 - Feb 2025

Head of IT

PLG Group

Middle East

Head of IT for a major automotive component manufacturer.

Designed robust WAN/VPN network infrastructure connecting factories to HQ.
Integrated IT services with industrial automation (OT) systems.
Managed distributed factory-based IT teams.

Jun 2018 - Nov 2023

ICT Infrastructure Lead

PartoCRS (Fly Today)

London / Global

Scaled infrastructure for a hyper-growth OTA (30 to 600+ staff).

Designed high-volume VoIP/Call Center (100+ concurrent calls).
Architected scalable IT roadmap for hyper-growth.
Built backbone for internal applications and surveillance systems.

2022 - 2023

Official IT Instructor

UNESCO

International

Part of a key ICT capacity-building initiative.

Official UNESCO Representative for ICT initiatives.
Delivered comprehensive IT training programs under UN standards.
Mentored hundreds of students and professionals.

Technical Expertise

Core Competencies

Networking (MikroTik) 100%

VoIP / Call Center (Asterisk) 95%

System Admin (Linux/Win) 85%

Infrastructure Security 90%

Virtualization & Cloud 80%

Networking

✓ MikroTik RouterOS (Adv.)
✓ Routing & Firewall
✓ VPN (IPsec, WireGuard)
✓ Multi-Branch WAN

VoIP & Comms

✓ Asterisk PBX & Issabel
✓ High-Volume Call Centers
✓ SIP Trunking Security
✓ Unified Comms

Soft Skills & Leadership

Strategic Planning Team Mentorship Project Management Crisis Management Vendor Management

Certifications & Standards

Industry Standard

Cisco CCNA

Microsoft MCSE

VoIP Engineering

✓ Asterisk Engineering
✓ Asterisk Programming
✓ VoIP Security

MikroTik (MTC)

MTCNA

MTCSE (Security)

MTCWE (Wireless)

MTCRE (Routing)

MTCUME (User Mgmt)

MTCTCE (Traffic)

MTCIPv6

Education

Bachelor's Degree

Information Technology

MFT Institute

Languages

Persian

Native

English

Professional

Kurdish

Fluent

Senior ICT Specialist & Consultant VoIP (Asterisk Core) & Network Expert (MikroTik Focus)